Category: Remote Access

Utilizing Dual Monitors while connecting to Mosaic Anywhere

Utilizing Dual Monitors Many users will wish to take advantage of their Dual Monitors on their local machine, please follow the steps below in order to utilize both monitors.  Please take note this will only work if the end user’s

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Using local drives while working on a Mosaic Anywhere machine

RDP Customization Adding Drives If a user would like to use their local drives while working on a Mosaic Anywhere machine they will need to follow a different set of instructions than normal Mosaic Anywhere users. The user will need

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Steps for connecting to Mosaic Anywhere

Connecting to Mosaic Anywhere: Connect to the Engineering VPN : Installing Cisco Anyconnect ( Connect to the VPN ( Select a Mosaic Anywhere server server from here: Connect to a RWS If you just want to quickly connect to a

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Web Sites Mysteriously Logs The User Off

Authenticated Web sites like the Gmail web app and will cause any web site using http authentication to log off when the logoff feature is used. Specifically, logging out of Filedrawers or OWA will cause the user to logout of

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File Drawer – Uploading and downloading file time limit and size limit

Uploading: There is a 4 hour maximum time limit right now. The size upload limit is 2GB.   Downloading: Files have a limit of 4 hours. There is no size limit, but local limits like the 2GB file size limit

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Cannot Access My Unc Charlotte from Home Computer

What internet provider are you using?  Currently, HughesNET is not capable of using 49er express. There is no known solution.   According to ITS, “There is a known problem with that ISP and My Unc Charlotte.  There is not a

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NX Client Startup Error

Ever since the release of Linux Connectivity people started using NX Client. They get an error about a .nx folder. The error is the same as below:                   To resolve this: Start ->

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Can’t connect to Mosaic Anywhere

If you are unable to log onto a RWS (remote workstation), this could be because you have a lock file in place. Mosaic Anywhere will not let you log into more than one RWS machine at a time. What you can do is try

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