Author: Administrator

Installing Software for students on Personal Computers

Go to https://engrmosaic.uncc.edu/non-mosaic-computers/student-support/software-students to find a list of software that College of Engineering students can install on their own personal computers.

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Shared Folders

Shared folders will need a ticket. If adding a user to an already made shared folder, make a ticket here: http://engrmosaic.uncc.edu/open-ticket/add-user-existing-shared-folder If making a new shared folder, make a ticket here: http://engrmosaic.uncc.edu/open-ticket/new-shared-folder

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Default Autorecover Location in Microsoft Office

When using a Microsoft Office product it is possible that a user will not save their file. This can be caused by either system issues or the user not saving their files prior to shut down. Office has a built

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Changing the Default save Location in Microsoft Office Products

Most computer users are used to having their documents automatically saved to the My Documents folder on their personal computers. At Mosaic the default folder for the Microsoft Office products is not the My Documents folder but instead the apps

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Utilizing Dual Monitors while connecting to Mosaic Anywhere

Utilizing Dual Monitors Many users will wish to take advantage of their Dual Monitors on their local machine, please follow the steps below in order to utilize both monitors.  Please take note this will only work if the end user’s

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Using local drives while working on a Mosaic Anywhere machine

RDP Customization Adding Drives If a user would like to use their local drives while working on a Mosaic Anywhere machine they will need to follow a different set of instructions than normal Mosaic Anywhere users. The user will need

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Steps for connecting to Mosaic Anywhere

Connecting to Mosaic Anywhere: Connect to the Engineering VPN : Installing Cisco Anyconnect (https://faq.uncc.edu/pages/viewpage.action?pageId=2523220) Connect to the VPN (https://faq.uncc.edu/pages/viewpage.action?pageId=6653379) Go to Mosaic Anywhere and follow the steps: https://engrapps.uncc.edu/webapps/system-status-list If you accidentally close your connection without logging out: Type in your username

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Printing a file from a Citrix application

In order to print from Citrix you must first map your ITS drive to your Mosaic machine. This can be done by by navigating to Start -> All Programs -> Mosaic -> My Storage -> ITS Drive Manager. Once the application opens,

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Agilent ADS fails to run

Agilent complains that the system clock has been rolled back and this causes ADS  to refuse to run when there is a file in the  /tmp  directory with a timestamp that is too far in the future. We are not

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Adobe Reader & Grants.gov Compatibility

Grants.gov only officially supports Adobe Reader 9.0.0 or later. Should you encounter any errors reading PDFs, There are a couple of workarounds for this issue. Open the PDF using Internet Explorer and the PDF should open without a problem in Adobe

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