In order to print from Citrix you must first map your ITS drive to your Mosaic machine. This can be done by by navigating to Start -> All Programs -> Mosaic -> My Storage -> ITS Drive Manager. Once the application opens, map the ITS V: drive by pressing the “Connect V: drive” under the “Action:” column. you will now be able to access the ITS drive through file explorer.
Whenever files are saved through Citrix, they will be put into the Citrix H: drive, which has been mounted with the letter V: from the previous step
Now you can retrieve your file from your ITS folder on Mosaic by going to “My Computer” and then opening the V:\ drive. Please remember that you must first have your ITS drive mapped according to the instructions referenced at the beginning of this article. This will show you all of the folders located on your ITS drive. Navigate to where you saved the file and open it. Once the file is opened you can choose a Mosaic printer to print the file to.
If you have any problems with any of the steps provided, please contact the Mosaic Help Desk by email at firstname.lastname@example.org or by calling 704-687-5080.