Windows 7 PTC Creo Performance Issue

Symptoms

Moving the cursor over any object causes the application to hang, crash, or become unresponsive.

 

Solution

  1. Disable option in settings called ‘Preselection Highlighting’.
  2. Path – File > Options > Selection
  3. Uncheck ‘Enable preselection highlighting’
  4. Be sure to click OK after unchecking the setting.

Machines Affected by this issue

Dell OptiPlex:

  • 745
  • 755
  • 760
  • 780

Machines not affected by this issue

iMacs – All models

RWS Machines – All models

Dell OptiPlex:

  • 980
  • 990
  • 9010
Please contact the Mosaic Help Desk at 704-687-5080 or mlc@uncc.edu with any questions.
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