If a user contacts you and says they are having issues saving in Word or Excel, especially if they have already had Office Repair tool has already run, then please run these steps on their account:
First: Have the user reboot their workstation. WAIT FOR THE 2 BEEPS before logging in:
If this does not work, then have the user try the following:
If they don’t have “Temp” folder, and instead have a file labeled “temp,” you need to rename it to “test.”
After you do this, create a new folder and name it “Temp.” Have the user save their work there.
As soon as this is done, the user needs to reboot their workstation. WAIT FOR THE 2 BEEPS before they log back on.